Refunds and Exchanges:
We sell reclaimed wood furniture where knots, cracks, dents, dings, marks and discolorations can be expected In most cases.
Variations in size, color and texture are common occurrences in aged wood and should not be considered as defects. Such features as old saw marks, nail or worm holes, uneven boards, sunspots etc. are what make these pieces unique and special. While every precaution has been taken in our finishing process to prevent movement in the wood, fine splits may occur as the wood adjusts to new conditions of your home.
Breadboard ends may also extend beyond the width of the table during the drier months of the year. This is normal and not considered a defect. As moisture returns to the air the breadboard ends will once again be flush with the width of the table. If you live in a dry climate you may want to consider a table without breadboard ends for this reason.
We will be happy to assist you in small or larger repairs however; we are not responsible for transporting the table back to our facility to do so.
Please note that all of our pieces are made to order, one at a time and to your specifications. Once payment is received for an order, you will have 48 hours in which to cancel your order and receive a full refund. After the 48 hours, if you choose to cancel your order, we will withhold 50% of the total cost, less shipping cost, for shop time and materials. If you choose to cancel your order once your order is in the cutting process, meaning the work has started, we will refund 20% of your order.
Returns will be handled on a case by case basis. You will need to have a Return Authorization Number. Once you are approved for a return and have been issued a RMA # buyer to pay for return shipping as well as packaging. We will refund the balance when we receive the item undamaged, less the original shipping cost that we payed to get the item to you.
All custom work sales are final, there will be no refund.
If the item is damaged during shipping please refer to our shipping policy for steps that must be taken to resolve the issue.